Privacy Policy

Scope and responsible entity

This policy applies to visitors from any country or region who use the Huorio Health website or contact us about nonclinical coordination for medical care in China. The website is operated by Huorio Health Co., Ltd. Contact details are listed at the top of this policy.

Privacy rights and legal requirements may differ by location and by the service provided. If a separate notice applies to a particular service or jurisdiction, we will present it at the relevant point of collection.

Information we handle

When you browse the site, your browser stores a language preference on your device. Our hosting provider may also process technical connection data, such as an IP address, device or browser information, and request logs, to deliver and protect the site.

If you use an operational contact channel, we may receive the details you choose to provide, such as your name, contact details, country or region, preferred contact method, and general service needs. The contact form currently displayed on this website does not transmit or save entries. Do not enter diagnoses, medical records, identity numbers, payment details, or other sensitive information in that form.

Where case coordination requires medical records or travel documents, we will explain the purpose, recipient, channel, and permissions before requesting them. Such materials should be provided only through the agreed secure process, not through the public website form.

Why we use information

We use information to operate and secure the website, remember your language choice, respond to inquiries received through an operational channel, explain our nonclinical role, and carry out coordination expressly agreed with you. Depending on the service, this may include preparing questions, contacting a hospital, organizing language support, or arranging travel-related assistance.

We process information under the applicable legal basis for the activity, such as your consent, steps requested before a service agreement, performance of an agreement, or a legal obligation. Where applicable law requires separate consent for sensitive health information or an international transfer, we will seek it before that processing.

Sharing, location, and cross-border handling

Where needed for an agreed service, we may share the minimum relevant information with the hospital you ask us to contact, an interpreter, an insurer, a transport or accommodation provider, or a licensed travel partner. We also use technical service providers to operate communications and the website. We do not sell personal information. We explain material recipients and obtain required permissions before sharing sensitive information.

Because patients may live outside China while the requested care is in China, some information may need to cross borders. Before such a transfer, we will explain the destination, recipient, purpose and protection measures, and complete any consent or other safeguards required by applicable law.

Retention and security

We keep information only for as long as needed for its stated purpose and any applicable legal or dispute-resolution obligation, then delete or anonymize it where practicable. The browser language preference remains on your device until you change or clear it; the displayed contact form retains no entries. Retention periods for service records are communicated in the notice provided when those records are collected.

We use access restrictions, appropriate communication channels, and organizational and technical measures proportionate to the information involved. No online transmission or storage is completely risk-free; please do not send sensitive records through an unapproved channel.

Your rights and contact

Depending on applicable law, you may request access to, correction or deletion of your information; you may also be able to withdraw consent, object, restrict processing, or request a portable copy. We may need to verify your identity before acting on a request. Withdrawal does not invalidate processing already completed on a lawful basis.

To ask a privacy question or exercise a right, email CustomerServices@Huorio.com or call +86 21 6587 8360. You may also have a right to complain to a competent privacy authority. We may update this policy when our services or legal obligations change and will show the latest revision date on this page.