Home—About Huorio

Our story, services, and responsibilities

About Huorio

Project origin

Making a complex journey easier to understand.

Huorio Health began with a practical observation: as China's hospital capabilities and medical infrastructure advanced, many overseas patients still found it difficult to identify reliable information, communicate across languages, and navigate unfamiliar hospital and travel processes.

Our team has worked in China's healthcare sector since 2000. We created Huorio to turn fragmented information and complicated arrangements into a clearer, better-coordinated journey. We help patients understand available pathways, connect with potentially suitable hospitals, and organize nonclinical arrangements. Diagnosis, treatment recommendations, and every clinical decision remain with licensed hospitals and physicians.

Huorio Health international patient coordination team reviewing a care journey in Shanghai

How Huorio works

Our service principles

Information transparency

We use identifiable sources, separate general guidance from case-specific facts, clearly label estimates, and explain risks, fees, and items that require hospital confirmation.

Informed autonomy

We help patients compare practical options and prepare questions without pressure, interference in clinical decisions, or undisclosed material referral interests.

Privacy and respect

We collect only necessary information, use appropriate communication channels, and respect each patient's consent, culture, preferences, dignity, and pace.

Efficient coordination

We organize information, questions, hospital contacts, and timelines, and connect agreed language, travel, lodging, transport, and family support without promising acceptance, dates, or outcomes.

Three service tiers

Support that grows with the journey

01Service tier

Standard Support

Essential coordination for one patient and up to one companion.

1 patient + up to 1 companion
2 days of on-site accompaniment and medical interpreting
1 airport pickup, 1 airport drop-off, and 4 local rides
Comfort sedan; business vehicle available when needed
L1 bilingual coordinator with L2 review
Records organized up to 60 pages; priority translation up to 10 pages
1 hospital, 2 departments, and 2 appointment-coordination rounds
15-day follow-up and 2 hospital-message relays
Routine response within 2 hours

02Service tier

Premium Care

Broader coordination, more on-site time, and a dedicated senior coordinator.

✓ Includes all Standard services

Up to 2 companions
4 days of accompaniment and interpreting
8 local rides; business sedan or 7-seat MPV
Dedicated L2 patient coordinator
30-day follow-up and 4 hospital-message relays
Records organized up to 100 pages; priority translation up to 20 pages
2 hospitals, 3 departments, and 3 appointment-coordination rounds
Billing cross-check and missing-document follow-up
Routine response within 1 hour

03Service tier

Family Coordination

Expanded support for a patient traveling with a larger family group.

✓ Includes all Premium and Standard services

Up to 3 companions
5 days of accompaniment and interpreting
10 local rides with a 7-seat MPV
Family affairs assistant plus dedicated L2 coordinator
60-day follow-up and 6 hospital-message relays
Family budget, material checklist, and document pack
Family-room coordination and tailored travel planning

Core services included in every tier

Before travel: Needs discussion, service-boundary explanation, information authorization, and collection and indexing of medical records.
Care coordination: Hospital and department information, appointment coordination, and administrative liaison.
Entry assistance: Visa-process information, a document checklist, format checks, and coordination of hospital documents.
Flights & lodging: Help searching for and booking round-trip flights and accommodation.
Transfers & local transport: One pickup and one drop-off at an airport or rail station; the number of local car trips follows the selected tier.
Interpretation & accompaniment: Basic English communication, hospital navigation, administrative accompaniment, and medical interpreting.
Travel planning: Gather travel preferences, prepare a suggested itinerary, and connect the patient with a licensed travel agency.
After the visit: Organize discharge or outpatient documents, relay information, and coordinate follow-up visits.

Staff capability levels

Internal role standards, not medical or nursing licenses, credentials, or professional titles.

Bilingual Service Specialist

Experience: At least 1 year of international customer service or hospital service experience.
Language & interpreting: Working English communication; passes the company's basic medical-terminology test.
Core skills: Privacy protection, cross-cultural communication, hospital processes, basic emergency awareness, and complaint handling.
Applicable tiers: Leads Standard; may be added to VIP as needed.

Senior Medical Coordinator

Experience: At least 3 years with international patients, a hospital international department, or medical services.
Language & interpreting: Can interpret common specialty consultations; passes scenario-based practical assessment.
Core skills: L1 skills, complex case processes, risk identification, billing checks, information security, and emergency escalation.
Applicable tiers: Leads Premium and Family; reviews Standard; optional for VIP.

Senior Case Manager

Experience: At least 5 years coordinating complex patients or care across hospitals.
Language & interpreting: Advanced medical interpreting and complex communication skills.
Core skills: L2 skills, high-risk projects, crisis communication, provider management, and quality review.
Applicable tiers: Available for VIP on request and complex projects.

Companion limits exclude the patient and Huorio staff. Upgrade quantities are total allowances for that tier and are not added cumulatively. On-site support is limited to 8 hours per day. Hospital medical charges, airfare, accommodation, visa fees, travel-agency tour products, and other third-party actual costs are listed separately. Services outside the selected tier or a written VIP scope require separate confirmation. Final scope is governed by the written service agreement.

Fees and payment responsibilities

Know who provides—and collects—each charge

Hospital medical charges

Quoted and collected by the hospital or its authorized channel. Confirm deposits, additional tests, exclusions, and refund terms directly with the provider.

Huorio coordination fees

Covered by a separate written scope and fee for the agreed nonclinical coordination services.

Travel and third-party expenses

For flights, visas, lodging, meals, transport, companions, and other third-party services, confirm the provider, price, payment recipient, and cancellation terms.

Allow for possible additional costs

Budget separately for additional tests, complications, companions, and medical or follow-up costs after returning home. Insurance coverage depends on the policy and provider; verify it directly with your insurer before travel.

Review costs and insurance questions ↗

Clear responsibilities

Huorio's service boundaries

Trust depends on clear responsibility. We never blur the line between coordination and medicine.

No diagnosis or prescribingWe do not interpret symptoms, diagnose, prescribe, or change treatment.

No medical-fee collectionHospital charges are paid to the hospital or its authorized channel.

No outcome guaranteesWe do not promise cures, response rates, acceptance, or dates.

No emergency serviceEmergencies require local emergency services immediately.

No public medical uploadsThe website inquiry form does not send or save entries. Do not enter medical records there.

No hidden referral influenceMaterial commercial relationships should be disclosed.

Legal & trust center

A practical first step

Tell us what kind of support you need.

A bilingual patient coordinator can explain the process, clarify our role, and help identify an appropriate next channel.

Request a conversation